FAQs
Your Questions Answered​
How can we help
General
FAQ
If you are ready to place an order, please email or****@************om.au.
If you still have some questions to clarify, please call 1800 800 573. Have your quote number ready and one of our friendly internal sales staff will assist you.
Your order will be processed within 1-2 days.
For basic small stock orders, we aim to despatch on the same day given the order is finalised by 3:00pm.
For orders that require manufacture time or assembly time, you will be notified of the intended despatch date by our Orders Team.
You can pay by EFT or Credit Card. Payment details are shown on our Quotes and Invoices.
To request a copy of a Tax Invoice, please email ac******@************om.au.
For smaller projects that involve a single drawing and do not require any changes, there will be no charges.
However, for bigger projects that require multiple modifications, a design fee will be applicable.
Our specialist Sales Executives can take all measurements and photos and supply a 2D and 3D design of your library, incorporating all of your requirements or new furniture.
This is supplied complimentary if you go ahead with IntraSpace for the supply and installation too.
Our specialist Sales Executives can take all measurements and photos and supply a 2D and 3D design of your hospital storage area. This is to bring your current area up to AS4187 sterile storage standards and better maximise/optimise your storage.
This is supplied complimentary if you go ahead with IntraSpace for the supply and installation too.
Products
FAQ
Please refer to the IntraSpace Design Guides information here.
Chrome wire shelving is a cost-effective option that may be more suitable for non-sterile storage areas, while stainless steel wire shelving is recommended for sterile storage areas that require a higher level of hygiene.
It is important to choose the appropriate material based on the specific needs of the healthcare setting and in accordance with Australian Standard AS4187.
We stock wire shelving in Chrome, Epoxy (Green) and Stainless Steel finishes.
Our lock options range from key locking, padlocked, combo locks, digital locks, smart locks, and RFID locking systems. We are always researching the latest technologies to offer you the best options.
Our team will be happy to discuss the most effective locking solutions for your specific needs.
Download our chrome and stainless steel care and cleaning guide for information about cleaning of metal shelving and trolleys:
Delivery & Installation
Our freight service is by courier or if in Melbourne, by our own trucks.
Our Delivery & Installation service is a premium service that includes delivery, placement in right room, installation and rubbish removal.
Contact our team to discuss the right solutions for your needs.
A team member will get in touch with you a few days before the delivery date.
We recommend that you ensure the delivery space is tidy and unobstructed for a seamless delivery experience.
If you have a particular deadline for the delivery of your order, kindly mention it while placing the order and communicate with our Operations Manager.
We understand the importance of meeting your specific needs and will do our best to accommodate them.
Yes, we do allow the option of using your own courier or picking up the products directly from our warehouse.
However, it is important to keep in mind that some of our products may not be appropriate for transportation in personal vehicles or trailers due to their size and weight.
We suggest that you consult with our team prior to making a purchase.
Yes, we do ship Australia-wide.
But it may be more beneficial for you to work with one of our business partners depending on your location. We suggest consulting with our team to determine the best solution for your shipping needs.
Our shipping charges are subject to change based on the quantity and dimensions of the items ordered. Once the order specifications are confirmed, the delivery expenses will be calculated according to your shipping location.
Warranty
& Returns
In case of a defective or damaged product, it is strongly recommended that you inform us immediately, as it must be reported within seven (7) days of receipt. After this time frame, our standard product warranty will come into effect.
To view IntraSpace’s Warranty Policy, click here. If you require a Warranty Claim Form, click here.
Following your submission, we will assess the matter and respond to you with a solution.
To request a copy of a warranty document, please email ad***@************om.au.
Punctual responses, professional support and advise, custom made to meet our HHS needs are accommodated, all attempts to meet short lead times. Thank you.
Superb service as always — great quality materials, fast delivery turnaround. Thank you, IntraSpace for always helping us out!!!
IntraSpace provided prompt and efficient customer service, their knowledge and range of products is limitless, easily assisting in the setting up the new GP Superclinic. This support prompted us to purchase additional products for our other branches. YOU GUYS ARE AWESOME!
I'm not really a complainer, and really liked that Brendan attended the space than Jim as well prior to the install. We were nervous if we had sent the correct info, as its a large amount of funds this made us feel better. I would not change this approach.
IntraSpace Team was helpful and knowledgeable in determining what solution would work best. Installation team were flexible and worked in with what suited us in terms of timing. They were friendly and efficient and cleaned up well after they had finished.
Always so helpful and accommodating with requests that sometimes aren't straightforward for spaces we are redeveloping. Big thanks to the IntraSpace Team for the assistance they've provided to date. We really appreciate it.
The team at IntraSpace provided excellent customer service and quick responsiveness to assist us meet an extremely tight schedule. Communication has been good concerning outstanding items and ETAs.
IntraSpace have been successful with the significant Clinical shelving package of works on the New Royal Adelaide Hospital project. IntraSpace understood the processes involved through design phase and have the experience and knowledge to value add. The logistics phase was well executed and IntraSpace worked well with the overall project logistics plan to ensure on time deliveries and installs in accordance with the project programs. Finished product is of high quality to the clients satisfaction. The Communication was very good and you were able to adapt to the inevitable changes that occurred. I would use IntraSpace again and highly recommend for a Health Care project. Well done Jeff and to the rest of the IntraSpace team.
Very good design and installation support. The ICU is very happy with the new storage facility, and it will make a significant difference.
Easy to communicate with and delivery received on time.
Great team, great turnaround time and amazing installation team.
Prompt and clear communication and delivery all the way through.
Well done. Looks great for such a small area. Great service.
Quick, efficient response times, high quality work delivered on time.
Excellent customer service, fast turn around. Fantastic product. Thanks again.
Satisfied with how they assisted me from the quote request, through to ordering and the delivery was fast. Happy with the product!
Prompt response to emails and prompt delivery of items. Thank you!
Exactly the product I wanted. Delivered very promptly. Excellent Service.
Good quality and delivered in a timely manner.
Quality of product, great service, product pricing and obliging staff personnel.
Easy to deal with, particularly considering the COVID restrictions environment we are working in. Showed a willingness to work with us as the client for the best timing for delivery for our project.
Very quick with responses, patient with my purchasing decisions, timely with their processing and professional. Very happy with this purchase and experience!
I have been very happy with the whole process of dealing with IntraSpace from the initial scoping of the works, quoting to the actual build. The quality of the finished product has met expectations.
Amazing service I received from IntraSpace. They were quick to respond and upfront about timing and availability.
IntraSpace has been excellent to deal with. They provide a quality product and reply promptly to all queries.
The installers were professional & courteous when they were on-site - they discussed issues & accommodated some unusual circumstances which arose the previous evening. Customer service was great.
Excellent customer service.
Delivery date prompt as advised. The item is well made. Customer service via telephone was very good.
We have achieved increased storage capacity (70%) within the confines of our existing storage area.
The installation of the IntraSpace storage system in our redeveloped Emergency Department has been a very positive process. The modular system has improved workflow and we are now reviewing our work practices to capture the efficiencies with improved outcomes. Compliance to Infection Control for both Storage and Handling of Sterile stock and the Victorian Cleaning Standards is being met with decreased resources and man hours due to the efficiencies the system provides.
The team from IntraSpace assisted us with clear storage options, accurate quotes and met all time lines during our redevelopment project. They are a very professional company to work with I would recommend them to any Healthcare facility looking to upgrade storage systems.
Hopefully as we start to move through the rest of the hospital with review of storage of stock we will have the opportunity to work with you redesigning our remaining clinical store rooms.
We would like to thank IntraSpace for the high quality fitout of our Health Information Department. Now that we have additional capacity in the new shelving, it is not necessary to cull as often. The installation of Filestor Mobile Shelving in Hand Operated and Mechanically Assisted style, have been a great success, as well as the supply of all the Office Furniture for our office areas.
I'm not really a complainer, and really liked that Brendan attended the space than Jim as well prior to the install. We were nervous if we had sent the correct info, as its a large amount of funds this made us feel better. I would not change this approach.
IntraSpace worked with us to transform our student library into a bright, engaging and functional space. They listened to our ideas and what we needed from the space and designed furniture to cater for this. IntraSpace were great to work with as they were always professional, clearly communicating options and timelines. Our staff and students are loving our new library.
Our mobile shelving unit is an important storage solution for the school. It is a high quality, attractive, aesthetically pleasing as well as functional. The unit has a lot of capacity – while taking up minimal space. IntraSpace provided good after sales service, we are pleased with it.
Certifications and Accreditations
Trusted by Hospitals and
Councils Across Australia
