What is the procedure for ordering?

If you are ready to place an order, please email orders@intraspace.com.au.

If you still have some questions to clarify, please call 1800 800 573. Have your quote number ready and one of our friendly internal sales staff will assist you.

What is the typical duration for processing and delivering an order?

Your order will be processed within 1-2 days.

For basic small stock orders, we aim to despatch on the same day given the order is finalised by 3:00pm.

For orders that require manufacture time or assembly time, you will be notified of the intended despatch date by our Orders Team.

What are your payment options?

You can pay by EFT or Credit Card. Payment details are shown on our Quotes and Invoices.

How do I get a copy of my Tax Invoice?

To request a copy of a Tax Invoice, please email accounts@intraspace.com.au or charlene@intraspace.com.au.

Where can I find your Terms and Conditions?

To view our full Terms and Conditions, click here.

To download a PDF version of IntraSpace Terms and Conditions, click here.

Do you charge for your design service?

For smaller projects that involve a single drawing and do not require any changes, there will be no charges.

However, for bigger projects that require multiple modifications, a design fee will be applicable.

Do you offer a full design service/measure for my library?

Our specialist Sales Executives can take all measurements and photos and supply a 2D and 3D design of your library, incorporating all of your requirements or new furniture.

This is supplied complimentary if you go ahead with IntraSpace for the supply and installation too.

Do you offer a full design service/measure for my hospital storeroom?

Our specialist Sales Executives can take all measurements and photos and supply a 2D and 3D design of your hospital storage area. This is to bring your current area up to AS4187 sterile storage standards and better maximise/optimise your storage.

This is supplied complimentary if you go ahead with IntraSpace for the supply and installation too.


What is your standard laminate colour range?

Please refer to the IntraSpace Design Guides information here.

Where do I use chrome vs. stainless steel wire shelving?

Chrome wire shelving is a cost-effective option that may be more suitable for non-sterile storage areas, while stainless steel wire shelving is recommended for sterile storage areas that require a higher level of hygiene.

It is important to choose the appropriate material based on the specific needs of the healthcare setting and in accordance with Australian Standard AS4187.

Do you stock wire shelving?

We stock wire shelving in Chrome, Epoxy (Green) and Stainless Steel finishes.

Do you offer different lock options on the lockers?

Our lock options range from key locking, padlocked, combo locks, digital locks, smart locks, and RFID locking systems. We are always researching the latest technologies to offer you the best options.

Our team will be happy to discuss the most effective locking solutions for your specific needs.

IntraMed Care & Cleaning

Download our chrome and stainless steel care and cleaning guide for information about cleaning of metal shelving and trolleys:

IntraMed_Chrome and Stainless Steel_Care and Cleaning


If I order desks or furniture, do you come and install it in my office?

Our freight service is by courier or if in Melbourne, by our own trucks.

Our Delivery & Installation service is a premium service that includes delivery, placement in right room, installation and rubbish removal.

Contact our team to discuss the right solutions for your needs.

I have made an order. What are the steps to prepare for the delivery?

A team member will get in touch with you a few days before the delivery date.

We recommend that you ensure the delivery space is tidy and unobstructed for a seamless delivery experience.

Can I choose a specific delivery date and time?

If you have a particular deadline for the delivery of your order, kindly mention it while placing the order and communicate with our Operations Manager.

We understand the importance of meeting your specific needs and will do our best to accommodate them.

Can I collect an order directly from your warehouse?

Yes, we do allow the option of using your own courier or picking up the products directly from our warehouse.

However, it is important to keep in mind that some of our products may not be appropriate for transportation in personal vehicles or trailers due to their size and weight.

We suggest that you consult with our team prior to making a purchase.

Do you ship Australia-wide?

Yes, we do ship Australia-wide.

But it may be more beneficial for you to work with one of our business partners depending on your location. We suggest consulting with our team to determine the best solution for your shipping needs.

What are your delivery/shipping rates?

Our shipping charges are subject to change based on the quantity and dimensions of the items ordered. Once the order specifications are confirmed, the delivery expenses will be calculated according to your shipping location.


The product I received is damaged or faulty. What do I do next?

In case of a defective or damaged product, it is strongly recommended that you inform us immediately, as it must be reported within seven (7) days of receipt. After this time frame, our standard product warranty will come into effect.

To view IntraSpace’s Warranty Policy, click here. If you require a Warranty Claim Form, click here.

Following your submission, we will assess the matter and respond to you with a solution.

How do I get a copy of my warranty documents?

To request a copy of a warranty document, please email charlene@intraspace.com.au.